Returns & Care Policy

We want you to love your terracotta necklace. You have 30 days to request a full return.

The cancellation window closes 30 days after you or your designated recipient receives your unique, hand-fired piece, allowing time to feel the warmth of the clay against your skin.

To initiate a return, please notify us of your request through a formal email statement to our team.

Email us directly at hello@clay.com

Refunds are processed within 30 days of receiving the return. We use your original payment method, ensuring a seamless and fee-free experience for our community of jewelry enthusiasts.

Return Conditions:

For a successful return, please ensure the following artisanal standards:

• Items were purchased within 30 days. Pieces remain in original packaging.

• The following pieces cannot be returned:

Custom-made necklaces or pieces personalized specifically for you.

• Items that have been worn or damaged due to improper care.

• Earrings and items unsealed for hygiene reasons.

• Jewelry modified or combined with other items post-purchase.

• We reserve the right to refuse returns that do not meet these artisanal care standards at our sole discretion.

Sending Back

Customers are responsible for return shipping costs and risks. Please send your package to our artisan studio address:

123 Clay Way, Seattle

We recommend using a tracked service. We cannot offer refunds for items lost or damaged in transit without proof of delivery. Your handcrafted piece's safety is important to us until it returns to our workshop.

Gifts:

If your item was a gift, you will receive artisanal credit for the return value. A digital gift certificate will be sent once the piece is received and inspected for quality.

If the item wasn't marked as a gift, the refund will be processed back to the original purchaser's account as per our standard policy.

Reach Out

Questions about jewelry care? Contact us at

hello@clay.comNAME@EMAIL.COM